Trust, Privacy & Data Use

Magic Hour does not sell your prompts, uploads, or outputs, and does not use them to train AI models. You retain ownership of your inputs and, subject to applicable law and our terms, own the outputs you create. This page summarizes our current commitments in plain language.

Our no-training policy covers free and paid accounts, including API and MCP use. You do not need an Enterprise plan or a separate opt-out to receive this protection. See our Privacy Policy for the full scope.

What happens to my content?

Our systems and the service providers needed to complete your request process prompts, uploaded files, and generated outputs to provide the feature you selected. We treat nonpublic customer content as confidential and do not use it for advertising or marketing without your permission.

Does a person review my content?

Magic Hour personnel do not routinely review customer content. Authorized personnel may access it only when needed to investigate a problem you report, protect the Service, enforce our terms and policies, or comply with applicable law.

How do face and voice tools handle my media?

Images, video, and audio submitted to face, voice, lip-sync, or related tools are processed as customer content to perform the task you requested. We do not use that media to identify or authenticate people, and we do not use it to train AI models.

What data is used to improve Magic Hour?

We may use aggregated or de-identified product-usage data to analyze, debug, secure, and improve the Service. That improvement data excludes your prompts, uploaded files, and generated outputs. We use analytics and advertising-measurement providers for site and conversion activity, but do not send them your prompts, uploads, or outputs.

How long is data retained?

You can delete projects and request account deletion. Retention depends on the feature, whether you ask us to keep content in your library, and the providers needed to complete a request.

• Prompts and uploads: retention varies by feature and service provider. To request deletion of specific files, including uploads no longer visible in your history, contact support@magichour.ai with your account email and available project IDs.
• Generated outputs: you can delete projects through the Service. Project deletion and download-link expiration are different events; an expired link does not mean the underlying content has been deleted.
• Your account: request deletion in Manage Account → Settings. You have 14 days to restore the account by signing back in before scheduled permanent deletion from active systems. See the account deletion guide.
• Backups and retained records: project deletion does not guarantee immediate removal of every uploaded file, backup, or provider copy. Residual copies follow normal retention cycles. Limited billing, legal, fraud-prevention, and security records may be retained when required or reasonably necessary.

How can I cancel or request a refund?

You can cancel subscription renewal from My Plan. Check the effective date in the final confirmation; cancellation normally takes effect at the end of the current billing period. Cancellation and account deletion do not automatically refund an existing charge. Follow the cancellation guide for the current steps.

Subscriptions and renewals are eligible for a full refund when requested within 7 days of payment and fewer than 400 credits have been used since that payment. Credit packs are eligible within 7 days only if none of that pack's credits have been used. Refunds are limited to one approved refund per customer, except duplicate charges or refunds required by law; abusive requests and accounts that violate our Terms are not eligible. See the Refund Policy and contact support@magichour.ai to request a review.

How can I evaluate output quality?

Try the tool with your own brief before committing to a paid workflow. Our image-to-video benchmark publishes source images, prompts, outputs, failures, and charged credits across 60 requests and five models. It is company-published evidence, not a guarantee of quality for your project. If a completed result is unsatisfactory, contact support with the project ID and what went wrong so the team can review the result and any refund request under the policy.

What should teams and API buyers know?

Teams can create in the browser or integrate supported workflows through the Magic Hour API. API usage does not have separate rate or concurrency limits; capacity in the web app depends on the plan. Credits roll over and do not expire. Review current plan details on the pricing page, and contact support@magichour.ai for security questionnaires, procurement requirements, or current enterprise controls.

Where can I find the full terms?

This page is a summary. Our complete commitments and legal terms are in the Privacy Policy and Terms of Service. For product-data questions or a privacy request, contact support@magichour.ai.

At a glance