Refund Policy

Can I request a refund?

One refund per user on a subscription when all of these apply:

• Bought within the past 7 days
• Used fewer than 500 credits after purchase
• You have not already used this one-time exception (it does not reset after future purchases, new subscriptions, account changes, or plan upgrades)

Credit pack purchases are final and are not eligible for refund.

Refunds are not available if you violate or attempt to violate our Terms of Service. Requests blocked under those terms automatically receive a credit refund.

How do I request a refund?

Email support@magichour.ai with the email address linked to your Magic Hour account. We will review your usage and confirm eligibility.

How long do refunds take?

Refunds are usually processed within a few days. Depending on your payment method, it may take 5-10 business days for the funds to appear in your account.